tk971's Privacy Policy

tk971 collects only the information necessary for the smooth operation of its services. Information is collected in two main ways: information you provide directly, and technical information collected automatically.

1.1 Information You Provide

• Full name and date of birth (for age verification — minimum age of 21 is mandatory)
• Mobile number and email address
• Residential address (as part of KYC verification)
• National ID or passport number (when identity confirmation is required)
• Financial transaction details — such as bKash, Nagad or Rocket number (for deposits and withdrawals)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Date, time and navigation patterns of site visits
• Cookies and session tokens (see details below)
• Game and betting activity logs (for record-keeping and fraud prevention)

1.3 Information Received from Third Parties

Limited information may be obtained from approved third parties when needed for identity verification or fraud detection. In such cases we take only the necessary information, and the third party's own privacy policy applies.

Collected information is used for specific and lawful purposes. tk971 never sells your information to advertising companies.

1. Account Management: To handle registration, login, identity verification and account security.
2. Processing Financial Transactions: To complete deposits (minimum ৳500) and withdrawals (minimum ৳1,000) and to maintain bonus records.
3. Customer Support: To provide 24/7 live chat and email assistance and to resolve complaints.
4. Security and Fraud Prevention: To detect multiple accounts, unauthorised access and suspicious transactions.
5. Responsible Gaming: To identify excessive gaming behaviour and provide support when needed. You can find more details in our Responsible Gaming Policy.
6. Service Improvement: To analyse usage patterns and improve site functionality and user experience.
7. Communications: To send important notifications, security alerts and account-related information (consent is obtained before sending marketing messages).

tk971 never transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the limited circumstances listed below:

3.1 Service Provider Partners

Partners engaged for payment processing (bKash, Nagad, Rocket), KYC verification, cybersecurity and server services are given only the information necessary. They may not use this information for their own purposes.

3.2 Legal Obligations

If we are required to provide information under a court order or applicable law, we will do so. Where possible, you will be informed in advance.

3.3 Business Restructuring

In the event of a merger, acquisition or asset transfer, user information may be transferred. If such a change occurs, you will be notified in advance by email.

tk971 uses cookies and similar technologies on its website. These are small data files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To review overall site usage patterns (individuals are not identified).

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and transactions. Cookie consent is requested on your first visit to the site.

tk971 has implemented several technical and procedural measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Sensitive information (passwords, payment numbers) stored in encrypted form
• OTP verification for suspicious login attempts
• Limited access policy — only authorised staff can view the information they need
• Regular security audits and vulnerability testing
• In the event of a data breach, affected users are notified within 72 hours

However, 100% security on the internet cannot be guaranteed. It is also your responsibility to keep your account password strong and not share it with anyone.

tk971 retains your information only for as long as necessary to provide services or meet legal obligations.

• Information for active accounts is retained for as long as the account remains active.
• Information for closed or inactive accounts is kept for up to 5 years from the date of last activity.
• Financial transaction records are retained for the period required by applicable legal requirements.
• Once the retention period has passed, information is securely deleted or anonymised.

As a tk971 user, you have certain rights over your own information:

7.1 Right to Access

If you want to know what information is stored in your account, contact our support team.

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. Changing your name or date of birth after identity verification has been completed may require additional verification.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, this request may not be fulfillable where there are ongoing legal obligations or incomplete transactions.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. Even after opting out, essential messages related to transactions and security may still be sent.

All tk971 services are for individuals aged 21 or over only. We do not knowingly collect any information from anyone under the age of 21.

Age verification steps are taken at the time of registration. If we suspect that any account belongs to a minor, we will immediately suspend and investigate it and delete the associated information. If you are aware that a minor is using this site, please inform our support team.

You can read our Responsible Gaming Guidelines to learn more about parental responsibility and healthy gaming habits.

tk971 reserves the right to update this Privacy Policy as needed. If any significant changes are made:

• The "Effective Date" at the top of the page will be updated.
• Registered users will be informed by email or push notification.
• Continued use of the site after changes have been made will be considered acceptance of the new policy.

If you have further questions about the policy or your rights, visit our FAQ page — it contains answers to common questions about accounts, payments and privacy.