tk971 Terms and Conditions

1.1 — About the Platform

tk971 is an online gaming and betting platform that provides casino games, slots, sports betting and live casino services to users in Bangladesh. For a full introduction to our platform, visit the About Us page.

These terms apply to the use of tk971's website, mobile application and any related services.

1.2 — Key Definitions

• "Platform" means the tk971 website and app.
• "User" means a registered account holder.
• "Services" means all features including games, betting, payments and VIP benefits.
• "Account Balance" means the total amount held in the user's wallet.
• "Bonus" means additional rewards granted subject to specific conditions.

2.1 — Age Requirement

Users must be at least 21 years old to open an account on tk971. The platform may request a copy of any government-issued ID to verify age. All services on this platform are strictly prohibited for minors.

2.2 — Multiple Accounts Prohibited

Each person may create only one account. Creating multiple accounts using the same mobile number, device or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed immediately.

2.3 — Accuracy of Information

All information provided at the time of registration must be accurate and truthful. Opening an account with false or incorrect information, or concealing your identity, is a direct breach of these terms. If any inconsistency is found in the information, tk971 has the right to suspend the account and any funds held in it.

3.1 — Deposit Terms

• Funds must be deposited from a mobile banking account registered in your own name.
• Funds sent from a third-party account will not be accepted and will be returned.
• tk971 does not claim that no fees or additional charges apply to any payment — the mobile operator may apply its own charges.
• Avoid submitting the same transaction twice.

3.2 — Withdrawal Terms

• Full account verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals will only be approved to the same mobile number used for the deposit.
• Winnings earned from a bonus cannot be withdrawn unless the bonus wagering requirements have been met.
• tk971 may temporarily put a withdrawal on hold if unusual activity is suspected.

4.2 — General Bonus Rules

• A bonus may not be claimed more than once unless the promotion terms state otherwise.
• While a bonus is active, the deposited principal amount cannot be withdrawn separately.
• If bonus abuse is found, the bonus will be cancelled and the account suspended.
• Bonuses cannot be claimed after a promotional offer has expired.
• Bonus terms are subject to change — read the FAQ for the latest information.

4.3 — VIP and Cashback

tk971's VIP programme has five tiers from Bronze to Diamond. Each tier receives a weekly cashback calculated as a fixed percentage of that week's net losses. Example: At the Gold tier, a net loss of ৳20,000 gives a cashback of ৳20,000 × 0.6% = ৳120.

Cashback is credited directly to the account and is also subject to wagering requirements.

5.1 — Bet and Game Terms

• Once a bet is finalised it cannot be cancelled, unless a technical fault is proven.
• Game outcomes are determined by an RNG (Random Number Generator) and are impartial.
• Odds in sports betting may change at any time — the odds at the time the bet is finalised apply.
• If a match or event is cancelled, the bet amount will be refunded.

5.2 — Prohibited Activities

• Using bots, automation tools or any software to play games is prohibited.
• Deliberately exploiting any game error or bug is a breach of these terms.
• Any form of cheating, fraud or collusion with other members is prohibited.
• Abusing bonuses through multiple accounts is a serious violation.

6.1 — Data Collection

We collect names, mobile numbers and identity-related information provided during registration and payment processes. This information is used only to provide services and verify identity.

6.2 — Data Sharing Policy

Users' personal information is not sold or transferred to any third party. However, information may be shared with the relevant authorities where required by law or for the purpose of fraud prevention.

6.3 — SSL Protection

All transactions and data transfers on the tk971 platform are protected by SSL encryption. Your payment information is stored with the highest level of security.

7.1 — Setting Personal Limits

Users can set daily, weekly or monthly deposit and betting limits for themselves. Once a limit is set, it can be lowered immediately, but increasing it requires waiting a specified period.

7.2 — Cooling-Off Periods and Self-Exclusion

A user can choose to temporarily suspend their account for a set period. Long-term self-exclusion requests can be made through the support team, and once in effect the account will not be reactivated before the specified period ends.

8.1 — How to Submit a Complaint

• Speak directly with a support agent via live chat.
• When submitting a complaint by email, include your account details and a full description of the issue.
• An initial response will be provided within 72 hours of submitting a complaint.
• Complex matters may take longer to resolve.

8.2 — Limitation of Liability

• tk971 is not responsible for any loss caused by internet disconnection or device failure.
• tk971 is not liable for delays or errors on the part of third-party payment providers.
• tk971 is not responsible for any loss arising from account information being exposed due to the user's own negligence.
• No compensation applies if the service is temporarily unavailable due to an unexpected technical issue.

9.2 — Balance and Bonus Matters

If an account is closed due to a breach of terms, any bonuses received and winnings earned from bonuses will be forfeited. Whether the original deposited funds are returned will depend on the outcome of the investigation.

9.3 — Right to Close Your Own Account

Any user may request to close their own account at any time through the support team. The opportunity to withdraw the verified balance will be provided before the account is closed.

10.1 — Policy on Changes to Terms and Conditions

tk971 reserves the right to change, add to, or revise these terms and conditions at any time. For significant changes, an effort will be made to notify users. However, the latest version will always be available on this page.

10.2 — Severability

If any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will continue in full effect. The failure of one condition does not void the entire agreement.